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Ads and Malware

We take great care and pride in creating this Network. We are always on the lookout for technical glitches that effect how the Network works. When we find them on our end, we will fix them. Unfortunately, your home computer may cause some glitches that affect how you see our Network—and that is beyond our control.

If you experience any unusual behaviour, content or ads on the Network, it may be the result of Malware on your computer. Malware—short for MALicious softWARE—is a term used to broadly classify a form of software which is installed in a computer system with malicious intentions, usually without the owner's knowledge or permission. Malware includes computer viruses, key loggers, malicious active content, rogue programs and diallers, among others. While we continuously work closely with our partners to ensure that everything on the Network is working properly, sometimes Malware programs on your personal computer may interfere with your experience on our Network and on other sites that you visit.

We suggest that you take some of the following actions which may help to clean your computer and which could prevent future installations of Malware.

• Update your computer via Windows Update (found in the Tools menu in your Internet Explorer web browser).
• Install a SpyWare Removal Tool such as Spybot Search and Destroy or AdAware to clean your computer of Malware.
• Install antivirus software, such as Norton Anti-virus or McAfee Virus-shield
• Install Microsoft Defender (for Windows computers).

Please note that we cannot be responsible for the effects of any third-party software including Malware on your computer system. Please make sure to carefully read the Help or Customer Support areas of any software download site. If you do discover any Malware on your system, we also suggest you speak with a qualified computer technician. If, after taking the above actions, you are still experiencing any problems, please feel free to Contact Us.